crisis hotlines
If this is a life-threatening emergency, please call 911 for immediate assistance.
24 Hour Crisis Hotline for Buffalo and Erie County
716-834-3131
24 Hour Addiction Hotline Buffalo and Erie County
716-831-7007
24 Hour National Suicide Prevention Lifeline (English and Spanish)
1-800-273-8255
Kids’ Helpline
716-834-1144
1-877-KIDS-400
Chautauqua County Hotline
1-800-724-0461
24 Hour NYS Domestic & Sexual Violence Hotline
1-800-942-6906
24 Hour Text Line offered by Mental Health America
Text MHA to 741-741
Veterans Crisis Hotline
1-800-273-8255 and Press 1 or click here to chat with online with a counselor
erie county mental health mobile response teams
For Children:
Spectrum Human Services C.A.R.E.S. Program 716-882-HELP (4357)
The goal of the C.A.R.E.S program is to support families in resolving crisis situations in the home or community and to help them prevent future crises. An effective crisis plan will be developed with the family. C.A.R.E.S. is available 24 hours a day.
For Adults:
Crisis Services Mobile Outreach Program 716-834-3131
This program provides community-based mental health intervention to individuals in Erie County who are experiencing a mental health crisis. The main goal of the program is to divert individuals from unnecessary presentations at local psychiatric emergency rooms and to provide these individuals the services they need in order to remain safely in the community. Services are available 24 hours a day.