Hospital Peer Bridger, Full Time/Part Time- Buffalo, NY

Reports To: Director of Family Support

Job purpose

Have you ever had to go to the Psychiatric Emergency Room? Do you have a loved one that has lived with a mental illness? Did you know where to get the help when you needed it? Have you had to take your child or loved one to the hospital because of their mental health? You can be a Peer Advocate with Mental Health Advocates of WNY. We are looking for passionate individuals who want to help others to join our peer lead organization. You don’t check off every box in the requirements listed above? Please apply anyway! MHA is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you are excited about this role or working at MHA – but your experience does not align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings. We are looking for full–time and part-time Peer Advocates. A Peer Advocate is an individual that has their own lived experience with Mental Health, be a parent, grandparents, caregiver of a child that has utilized services for their child’s mental health.

Duties and responsibilities

Support Individuals and caregivers in the Comprehensive Psychiatric Emergency Program (CPEP) and on the behavioral health units at Erie County Medical Center.

  • Offer hope through connection and engagement on what is possible
  • Support individuals in connecting or reconnecting to their community and relationships
  • Connect to and support individuals in various stages of navigation from CPEP to community, based on identified needs and requests for support
  • Provide validation and support through person centered approaches and engagement
  • Advocate when requested by the individual
  • Assist in the development of comfort around self-advocacy
  • Demonstrate person self-help and wellness skills
  • Share now resources and knowledge on system navigation
  • Serve as a mentor when appropriate on wellness and recovery
  • Assist in the exploration of personal goals that lead to life satisfaction
  • Engage in shared decision making with individuals
  • Disseminating information and referrals by providing linkage to appropriate agencies or providers as needed.
  • Utilize evidence-based peer interventions Shared Decision Making, Eight Dimensions of Wellness.
  • Work collaboratively with the team to educate all involved on recovery, self-determination, shared decision making , dignity of risk and peer values
  • Use a family-centered strength base approach to assure the needs of individuals and families are met in a culturally competent way.
  • Performs other duties as assigned.


The following is a list of experience, technologies, credentials, skills, and other items which are preferred for this position:

  • Hold current/active New York peer Certification
  • New York Certified Peer Specialist (NYCPS-P)
  • New York Certified Peer Specialist (NYCPS)
  • New York Certified Recovery Peer Advocate (CRPA)
  • Credentialed Family Peer Advocate (FPA-C)
  • Credentialed Youth Peer Advocate (YPA-C)
  • Broad knowledge and experience in the mental
  • health system or the willingness to learn.
  • Good networking experience.
  • Ability to demonstrate sensitivity and a supportive
  • approach to the needs of others.
  • Ability to practice of a high level of confidentiality.
  • Above average oral and written communication skills.
  • Excellent relationship building, interpersonal and coaching skills.
  • Sound, independent decision-making ability.
  • Team-first attitude and a positive demeanor.
  • Proficient computer skills in a Microsoft 365 (Word, Access, PowerPoint, One Drive, etc.) a plus.
  • Flexibility with schedule to include evening hours and weekends.

Mental Health Advocates of WNY is an equal opportunity employer. People of diverse backgrounds, race, ethnicity, and gender, and those who speak a second language are encouraged to apply.

Travel Requirements

Buffalo, NY 14215: Reliably commute or planning to relocate before starting work (Required)

How to Apply

Please email your resume to Stacie at or apply on Indeed:

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