Director of Youth Peer Services

Reports to:

Job purpose

Develop, oversee, and manage youth peer services and programs delivered through MHA Youth Peer Advocates (YPAs) throughout Western New York while demonstrating a mission-driven approach and providing a message of hope, strength, and recovery to youth whose lives are impacted by mental illness through shared insight and experience.

Duties and responsibilities

  • Promote and secure contracts for MHA youth peer programs and services in WNY schools and other community settings serving young people ages 11-26.
  • Supervise and manage a team of credentialed Youth Peer Advocates
  • Collaborate with and support the work of the Child & Family Support Program (CFSP) and its Director, providing back-up as needed
  • Oversee YPA Hiring Process
    • Create job application to be sent out to potential YPAs
    • Conduct interviews with potential candidates
    • Work with Executive Director/CFSP Director on final selection and hiring
    • Create YPA orientation and facilitate YPA orientation with new hires
  • Set and enforce job expectations and standards for YPAs which reference MHAWNY
    • Includes referencing MHAWNY Employee Handbook and discussing policies and procedures
  • Oversee the lead YPAs to maintain a weekly schedule which includes regular program locations and staff assignments, upcoming events, trainings, presentations, health fairs, panels, etc.
  • Work with lead YPAs to facilitates weekly YPA team meetings
    • Meetings include discussing weekly schedule, support group topics, role-playing, presentation/event feedback, and addressing concerns
  • Approve time cards and time-off requests.
  • Delegate tasks and responsibilities to YPAs, and confirming progress and completion
    • Includes creating task lists and agendas
  • Work as a member of a committed team to coordinate peer-led educational and support programs for adolescents and young adults
  • Assist in grant writing process, track goals and objectives, and report to funders.
  • Lead the team in transitioning to billing Medicaid for services and transitioning to vendor services
  • Actively supports the diversity, equity, and inclusion goals and objectives of the agency
  • Models and implement’s youth-driven approach to services
  • Assists youth in engaging in planning their own care and having their voice heard
  • Compiles and maintains an up-to-date list of community supports for youth.
  • Models and teaches advocacy and empowerment skills
  • Attends local, regional, and national training/conferences
  • Supports transition-age youth and shares knowledge of resources in the adult system
  • Actively participates in community meetings to represent the youth voice
  • Documents all activities
  • Reports to Executive Director at least weekly on progress, issues and actions
  • Participates in weekly leadership meetings
  • Performs other duties as assigned



  • 4 years of experience as a Youth Peer Advocate or qualified mental health provider.
  • High School diploma or GED required, some college preferred.
  • Previous leadership skills/experience preferred.
  • Ability to demonstrate sensitivity and supportive approach to the needs of others.
  • Evidence of the practice of a high level of confidentiality.
  • Good oral and written communication skills.
  • Excellent relationship building, interpersonal and coaching skills.
  • Sound, independent decision-making ability.
  • Proficient computer skills in a Microsoft Office environment.
  • Team-first attitude and a positive demeanor.
  • Flexibility with schedule to include evening hours and weekends

Travel Requirements

Reliable transportation, travel required.

How to Apply

Please send your cover letter and resume to Melinda DuBois,